Last week I reported that I had suddenly found the dreaded Sad iPod Icon. What I didn’t report yet was what came of my service request, submitted handily online late last week.
On Tuesday, DHL dropped off a package at my doorstep. Inside were a foam cradle just the right size for my little black beauty, a plastic sleeve to rest it in (in case the package got rained on, I suppose), a small block of tape with which to seal up the package, and instructions.
On Wednesday, I tenderly laid my iPod to rest, sealed the package (with tape left over! a bonus!), and went online to DHL to request a pickup. The package was picked up within a few hours.
LATER THAT DAY, I received an email from Apple stating that my package had been received.
On Thursday, I received an email from Apple stating that my iPod was being diagnosed.
LATER THAT DAY, I received another email stating that a replacement was being sent.
AND TODAY, Friday, I received a brand-new iPod.
This, people, is what Customer Service is all about. Never mind that it was my fault, that I dropped the thing on the asphalt like an idiot. No! It’s still under warranty!
I can hear Steve Jobs now:
I know she dropped the thing, she’s totally a spazz and all (like who drops their $300 piece of electronics? I mean, come ON!), but BILL IS GOING TO TOTALLY FREAK, because we’re just going to replace it! Immediately!
It just means we’ve won yet another convert over from The Dark Side. And that’s what makes my life worthwhile.
And you know? My next computer-thingy is totally going to be a Mac.
Thanks, Steve.
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